Privacy Policy

Your privacy is very important to us. At Hyperion we have a few fundamental principles our privacy policy includes:

  • We don’t ask you for personal information unless we truly need it. (We can’t stand services that ask you for things like your gender or income level for no apparent reason.)
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our site.

Hyperion Partners, LLC (“Hyperion”) operates hyperionpartners.net. It is Hyperion’s policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Hyperion collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Hyperion’s purpose in collecting non-personally identifying information is to better understand how Hyperion’s visitors use its website. From time to time, Hyperion may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Hyperion also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on our blogs. Hyperion only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses are visible and disclosed to the administrators of the blog where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Hyperion’s websites choose to interact with Hyperion in ways that require Hyperion to gather personally-identifying information. The amount and type of information that Hyperion gathers depends on the nature of the interaction. For example, we ask visitors who comment on our blog to provide a username and email address. Those who wish to receive WPBeginner updates via email, we collect their emails. In each case, Hyperion collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Hyperion. Hyperion does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Hyperion may collect statistics about the behavior of visitors to its websites. For instance, Hyperion may monitor the most popular pages on the list25.com site or use spam screened by the Akismet service to help identify spam. Hyperion may display this information publicly or provide it to others. However, Hyperion does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Hyperion discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Hyperion’s behalf or to provide services available at Hyperion’s websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Hyperion’s websites, you consent to the transfer of such information to them. Hyperion will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Hyperion discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Hyperion believes in good faith that disclosure is reasonably necessary to protect the property or rights of Hyperion, third parties or the public at large. If you are a registered user of an Hyperion website and have supplied your email address, Hyperion may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Hyperion and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Hyperion takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Hyperion uses cookies to help Hyperion identify and track visitors, their usage of Hyperion website, and their website access preferences. Hyperion visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Hyperion’s websites, with the drawback that certain features of Hyperion’s websites may not function properly without the aid of cookies.

Business Transfers

If Hyperion, or substantially all of its assets were acquired, or in the unlikely event that Hyperion goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Hyperion may continue to use your personal information as set forth in this policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Hyperion and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Hyperion may change its Privacy Policy from time to time, and in Hyperion’s sole discretion. Hyperion encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Hyperion Partners Warranty Policy

Warranty

Hyperion Partners appreciates your business and thanks you for your interest in our products and services. This Limited Warranty applies to physical goods, and only for physical goods, purchased from Hyperion Partners.

What does this limited warranty cover?

This Limited Warranty covers defects and/or variances identified in material or workmanship under normal use during the Warranty Period, including:

  1. Devices deemed to differ from the SKU/model/product configuration as sold
  2. Devices deemed to differ from cosmetic or functional condition as sold

During the Warranty Period, Hyperion Partners will replace, at no charge, products or parts of a product deemed defective as a result of improper material or workmanship under normal use and maintenance.

Execution of warranty by Hyperion Partners may be contingent on our ability to confirm, validate, and/or replicate the claimed defect or malfunction upon receipt of returned product by our returns quality assurance department where advance-exchange conditions are not explicitly indicated in writing at time of sale.

What will we do to correct any issues that may arise?

Hyperion Partners will replace the product at no charge to the customer.  Should replacement product be immediately unavailable, funds matching the purchase price will be credited to the customer or a suitable like-device will be provided where applicable.  Replacement equipment may be offered as an advance exchange, that is replacement equipment provided to the customer prior to Hyperion receiving returned defective equipment, at Hyperion Partners’ discretion.  Exchange of replacement equipment in lieu of a credited refund in the amount of the purchase price of defective equipment or provision of replacement equipment is subject to Hyperion Partners’ discretion as well as availability of equipment deemed by Hyperion Partners to be a suitable replacement.  Hyperion Partners reserves the right to insist that defective equipment be returned to Hyperion Partners and related claimed defect or issue be validated by Hyperion Partners prior to issuance of credit or replacement stock.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from Hyperion Partners is 365 days from the date of shipment from Hyperion Partners’ distribution center unless otherwise indicated in writing at time of sale.

A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 365 days from the date of replacement, whichever is longer.

What does this limited warranty not cover?

This Limited Warranty does not cover any issue that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship, such as:

  1. Any cosmetic, functional, material, or other defect or issue that is otherwise covered by the manufacturer’s warranty
  2. Glass/board/chassis damage resulting from dropping/applying weight to/other impact-or-stress on device
  3. Hardware or software functionality being altered by way of “jailbreaking” or “rooting” device, or otherwise altering functionality of device by loading of any other customized or otherwise aftermarket hardware or software
  4. Any defects or malfunctions otherwise covered by this warranty policy that are not communicated to Hyperion Partners within the designated warranty period.

What do you have to do?

To obtain warranty service, you must first contact your Hyperion Partners’ Sales Account Manager within the warranty term to communicate any issues encountered.  You may be required to provide a detailed written description of any defects or malfunctions being claimed, including but not limited to photos, testing results, or serial-level detail where applicable.

Once instructed by Hyperion Partners to return any equipment deemed necessary to return for warranty execution, please follow below instructions:

  • Customer Name
  • BAN #
  • Equipment Type/Make/Mode/GB/Color
  • PTN
  • ESN
  • Reason
  • Invoice or ESA pricing

You may be required to provide a detailed written description of any defects or malfunctions being claimed, including but not limited to photos, testing results, or serial-level detail where applicable. Upon Hyperion Partners’ receipt of all requested documentation, please do not ship your return until you are issued an RMA or RTV number.  Be sure to display this RMA number on the outside of the return shipment package – failure to do so may result in denial of your claim as well as shipping charges to return the shipment to you. Hyperion will provide a return label to you – please be sure to use this label when returning product.

To ensure that your return arrives in the best possible condition so that you are not subjected to additional charges or denial of your request for issuance of credit, please remember the following:

  1. Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package
  2. DO NOT write on or apply shipping stickers to the original manufacturer’s box (where applicable)
  3. DO NOT use the original manufacturer’s box (where applicable) as the shipping box
  4. All equipment must be reset to factory default settings and all mobile device management (MDM) services or Remote Management System (RMS) services disassociated from the serial number to be considered as an accepted return.  In addition to being reset to factory default settings, Apple equipment must have Find My iPhone disabled to be considered for a refund

Products not double boxed, without RMA numbers on them or those with writing on the original box, or not otherwise in compliance with stipulations called out above relating to factory reset, MDM/RMS dissociation, or Apple Find My iPhone disablement where applicable will be refused and/or returned at the customer’s expense. 

Hyperion Partners Warranty Policy

The Start Date of the Warranty as used in this Warranty Policy, the Start Date is (i) the date of shipment from Hyperion Partners or (ii) in the case of resale from an Authorized Distributor, the date of shipment from an Authorized Distributor.

Defined Terms: Capitalized terms in this Warranty Policy are defined in the Definitions section of this document.

Limited Hardware Warranty and Remedy

Hyperion Partners warrants that the Hardware will be free from defects in material and workmanship under normal authorized use consistent with Hyperion’s then-current published Documentation, and that Hardware and Software will be consistent with functional, cosmetic, and configuration condition as sold. This warranty is subject to the limitations and conditions set forth in this policy. The warranty extends only to the original Customer.

During the Warranty Period, Hyperion Partners, at its option, shall replace the non-conforming Hardware, or refund the fees paid for such Hardware following return of the non-conforming Hardware. Hardware replacements may be refurbished, or new equipment substituted at Hyperion’s option. Hyperion may replace failed Hardware that has been discontinued or is otherwise unavailable with Hardware which is, in Hyperion Partners’ sole opinion, functionally equivalent to the failed Hardware. This warranty remedy is exclusive and is conditioned upon Hyperion Partners being notified in writing of the non-conforming Hardware within the Warranty Period.

Limited Software Warranty and Remedy Hyperion Partners warrants that the Software will perform substantially in accordance with its published Documentation for a period of ninety (90) days from the Start Date or such other minimum period required under applicable law.

THIS LIMITED WARRANTY APPLIES ONLY TO THE ORIGINAL END USER PURCHASER AND NOT TO A SUBSEQUENT PURCHASER OR USER.

Refer to Hyperion Partners’ End User License Agreement (EULA) or Master Services Agreement (MSA), where applicable, for additional terms and conditions related to the Limited Software Warranty.

Warranty Exclusions

A. The warranties set forth above shall not apply to:

i. any third-party software or hardware, whether such third-party software or hardware is or was provided by Hyperion Partners;

ii. any Products that have been modified or repaired by anyone or any entity other than Hyperion Partners or as authorized by Hyperion Partners in writing;

iii. any Products that have not been maintained in accordance with the Documentation or other operating instructions supplied by Hyperion Partners;

iv. any Products that have been subjected to abnormal physical or electrical stress, abnormal environmental conditions, misuse, negligence, or accident;

v. Products that are used for beta, evaluation, testing or demonstration purposes or other situations whereby Hyperion Partners has not received payment of a purchase price or license fees, and in such cases, the Products are provided “AS IS” with all faults and without warranty of any kind, express or implied, and;

vi. Expendable parts, such as fuses, filters, batteries, and other parts that are regularly replaced due to normal use.

B. The Products are not designed or intended for use in:

i. the design, construction, operation or maintenance of any nuclear facility;

ii. navigating or operating aircraft; or;

iii. operating life-support or life-critical medical equipment, and Hyperion Partners disclaims any express or implied warranty of fitness for such uses.

Hyperion Partners’ warranty obligations do not include:

  1. Installation or reinstallation
  2. Configuration
  3. Maintenance services
  4. Professional services including but not limited to consulting, network design, optimization, complex topologies, and training

Satisfactory quality, non-interference, or warranties or obligations arising from a course of dealing, usage of trade practice, to the maximum extent permitted by applicable law.

Hyperion Partners does not warrant that the software is free of inaccuracies, errors, bugs, viruses, interruptions or other harmful components or program limitations or that all errors will be corrected. Hyperion Partners also does not warrant that the software will protect against all possible threats or that the software or any equipment, system, or network on which the software is used, will be free of vulnerability to intrusion or attack. Hyperion Partners is not responsible for any delays, failures or any loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the software and documentation may be subject to limitations, delays, and other problems inherent in the use of such communication facilities. To the extent an implied warranty cannot be excluded, such warranty is limited in duration to the applicable warranty period or otherwise to the maximum extent permitted by law. Because some states or jurisdictions do not allow limitations on how long an implied warranty lasts, the above limitation may not apply to customer.

This warranty gives customer specific legal rights and customer may also have other rights which vary from jurisdiction to jurisdiction.

Limitation of Liability

To the fullest extent not prohibited by law, in no event will Hyperion Partners or its affiliates, suppliers or licensors be liable for any loss of use or business or anticipated sales or savings, interruption of business, lost profits, lost goodwill, loss or corruption of data, or indirect, special, hybrid, incidental or consequential damages of any kind, regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise, even if Hyperion Partners’ networks, its affiliates, suppliers or licensors have been advised of the possibility of such damage, and whether or not any remedy provided should fail of its essential purpose.

Additionally, no warranty shall apply beyond the published End of Support date for the Products, where applicable.

Warranty Assumptions

Hyperion Partners is not responsible for delays related to export or customs regulations or processes, in the event of a force majeure event, or due to transportation issues. Actual Product delivery times may vary depending on specific Customer location(s).

Replacement Products will be warranted for the remaining warranty period of the original Products that were replaced, and may be new, refurbished or functionally equivalent products.

As to Products replaced during the original warranty period for such Product, the warranty period for the replacement Product shall terminate thirty (30) days after shipment to the Customer or upon the termination of the original warranty period, whichever is longer.

A replacement Product will be at the then-current minimum hardware, software and software release levels as published by Hyperion Partners for the Product being replaced.

For Products that are sold in a “bundled” manner or as an appliance as defined in Hyperion Partners’ published price list or executed purchase order, the warranty is per each individual Product part number that comprises the bundle, unless otherwise noted in the price list. Additionally, for “bundled” Products to qualify for execution of warranty, all components, accessories, and/or other collateral and/or peripherals sold with the Product must be included in the return and received by Hyperion Partners in full.

Warranty Disclaimer

EXCEPT FOR THE EXPRESS LIMITED WARRANTIES AND CONDITIONS SET FORTH HEREIN AND IN THE EULA, HYPERION PARTNERS MAKES NO OTHER WARRANTIES OR CONDITIONS RELATING TO THE PRODUCTS, AND EXPRESSLY DISCLAIMS AND EXCLUDES ANY OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATORY, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT, CUMULATIVE LIABLITY TO CUSTOMER, FROM ALL CAUSES OF ACTION AND ALL THEORIES OF LIABILITY, WILL BE LIMITED TO, AND WILL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT PAID BY CUSTOMER. HYPERION PARTNERS NETWORKS SHALL NOT BE LIABLE FOR CUSTOMER’S OR ANY THIRD-PARTY SOFTWARE, FIRMWARE, INFORMATION, OR MEMORY DATA CONTAINED IN, SORTED ON, OR INTEGRATED WITH ANY PRODUCT RETURNED TO HYPERION, WHETHER OR NOT SUCH PRODUCT IS UNDER WARRANTY.

Product Returns

Customer is responsible for returning the defective Product to a Hyperion Partners-authorized return facility prior to execution of warranty unless advance warranty exchange rights are explicitly declared by Hyperion Partners in writing at time of sale. In the event advance warranty exchange rights are afforded to the Customer, should the Customer fail to return the defective Product within ten (10) business days of receipt of the replacement Product, Hyperion Partners reserves the right to invoice the Customer at the list price of the defective Product or product component.

Definitions

As used in this warranty policy, capitalized terms have the following meaning(s):

Customer means the original end user purchaser of the Hyperion Hardware and Software Product(s) from a Hyperion Partners-authorized reseller or directly from Hyperion Partners.

Documentation means the then-current Hyperion Partners data sheet for the Product that Hyperion Partners makes available on www.hyperionpartners.net, pricing or other data provided in writing at time of issuance of purchase order or sales order, or other marketing or technical specification documents provided to Customer by Hyperion Partners at time of sale

Hardware means the Hyperion hardware product on which Software is embedded or operates.

Products means a Hyperion Partners Hardware Product and/or Software that Hyperion Partners makes commercially available for purchase and license (in the case of Software).

Software means software in object code made commercially available by Hyperion Partners and subject to Hyperion’s End User Software License Agreement (EULA) in effect at the time of Customer’s purchase of the license where applicable.

Warranty Start Date means (i) the date of shipment from Hyperion Partners or (ii) in the case of resale from an Authorized Distributor, the date of shipment from an Authorized Distributor


Hyperion Standard Return Policy

Hyperion Partners Stands By the Quality of Our Products and Services

Hyperion Partners appreciates your business, and we strive to ensure you are happy with products and services purchased from us. To ensure your customer experience is always positive, we have created a very straightforward and transparent returns policy so that returning a product to Hyperion Partners is simple and easy. 

What Does Hyperion Partners’ Return Policy Cover?

This Limited Returns Policy applies to any devices sold by Hyperion Partners that are not otherwise covered by a Hyperion Partners or Manufacturer warranty, and that demonstrate defects and/or variances identified in material or workmanship under normal use during the Return Rights Period, including:

  1. Devices deemed to differ from the SKU/model/product configuration as sold
  2. Devices deemed to differ from cosmetic or functional condition as sold

During the Return Rights Period, Hyperion Partners will issue a credit for the purchase price of a device deemed to demonstrate a Hyperion Partners Returns Policy-covered defect identified upon receipt by Customer.  Exchanges will not be offered.

Issuance of credit by Hyperion Partners may be contingent on our ability to confirm, validate, and/or replicate the claimed defect or malfunction upon receipt of returned product by our returns quality assurance department.  To be eligible for credit that defect must be validated as being eligible for credit under the Hyperion Partners Return Policy.

How long does Hyperion Partners’ Return Policy apply and what is covered?

For qualifying issues/defects/malfunctions, Hyperion Partners will accept returns up to 30 days from the date the affected product is delivered to the customer.  Credit for the purchase price of the device will be issued provided the nature of defect or malfunction is validated upon receipt of returned devices at Hyperion Partners.  Please note that the device must be in good condition, contain all items that came with the device, as well as the original box.  Refund credit dependent upon condition of your return and all included parts. Any damage to a returned device deemed to be due to customer abuse or neglect may result in partial or full denial of credit and device will be returned to customer.

Necessary conditions for a device to qualify for return include:

  1. Devices deemed to differ from the SKU/model/product configuration as sold
  2. Devices deemed to differ from cosmetic or functional condition as sold
  3. Devices must be returned in original packaging where possible, or in packaging suitable to reasonably prevent any damage or other deterioration in condition during return transit

In the event the Customer inadvertently purchased a device, aka an instance of “Buyer’s Remorse,” Hyperion Partners will allow return of devices and issue a full credit for the purchase price less a $35 restocking fee per device, as well as $15 for a return shipping label. Any return there is a $15.00 fee for a return label unless HYP sent the wrong product. Note that the standard is that HYP will provide the shipping return label so HYP can control the return label.

Necessary conditions for a device to qualify for 30 day Buyers Remorse return include:

  1. Devices must be returned in original packaging maintaining all seals where applicable
  2. Devices must be returned in exact condition in which they were originally shipped to customer

What does this Limited Return Policy not cover?

This Limited Return Policy does not cover any issue that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship, such as:

  1. Glass/board/chassis damage resulting from dropping/applying weight to/other impact-or-stress on device
  2. Hardware or software functionality being altered by way of “jailbreaking” or “rooting” device, or otherwise altering functionality of device by loading of any other customized or otherwise aftermarket hardware or software
  3. Any defects or malfunctions otherwise covered by this return policy that are not communicated to Hyperion Partners within the designated return policy period.

What do you have to do?

To obtain return service, you must first contact your Hyperion Partners account manager within the designated Return Policy term to communicate any issues encountered.  When contacting your Hyperion account manager, please be sure to have available:

You may be required to provide a detailed written description of any defects or malfunctions being claimed, including but not limited to photos, testing results, or serial-level detail where applicable. Upon Hyperion Partners’ receipt of all requested documentation, please do not ship your return until you are issued an RMA and return shipping label. 

To ensure that your return arrives in the best possible condition so that you are not subjected to additional charges or denial of your request for issuance of credit, please remember the following:

  1. Products must be returned double boxed
  2. DO NOT write on or apply shipping stickers to the original manufacturer’s box (where applicable)
  3. DO NOT use the original manufacturer’s box (where applicable) as the shipping box
  4. All equipment must be reset to factory default settings and all mobile device management (MDM) services or Remote Management System (RMS) services disassociated from the serial number to be considered for a refund.  In addition to being reset to factory default settings, Apple equipment must have Find My iPhone disabled to be considered for a refund

Products not double boxed, or those with writing on the original box, or not otherwise in compliance with stipulations called out above relating to factory reset, MDM/RMS dissociation, or Apple Find My iPhone disablement where applicable will be refused and/or returned at the customer’s expense. 

RMA Expiration 

Once an RMA is approved, the product must be received within 14 days. Returns received after 14 business days will be refused and returned to the customer at their expense. Refunds will not be provided.

Lost Shipments and Refused Shipments

A lost shipment must be reported within 10 business days of delivery for a claim to be filed, otherwise, your request will be denied.

In the event of a shipment being refused due to the Customer providing an incorrect or invalid/undeliverable address, a restocking fee of $35/unit and all shipping costs will be incurred by the Customer.


Business Flex Return Policy

Hyperion Partners Stands By the Quality of Our Products and Services

Hyperion Partners appreciates your business, and we strive to ensure you are happy with products and services purchased from us. To ensure your customer experience is always positive, we have created a very straightforward and transparent returns policy so that returning a product to Hyperion Partners is simple and easy. 

What Does Hyperion Partners’ Return Policy Cover?

This Limited Returns Policy applies to any devices sold by Hyperion Partners that are not otherwise covered by a Hyperion Partners or Manufacturer warranty, and that demonstrate defects and/or variances identified in material or workmanship under normal use during the Return Rights Period, including:

  1. Devices deemed to differ from the SKU/model/product configuration as sold
  2. Devices deemed to differ from cosmetic or functional condition as sold

During the Return Rights Period, Hyperion Partners will issue a credit for the purchase price of a device deemed to demonstrate a Hyperion Partners Returns Policy-covered defect identified upon receipt by Customer.  Exchanges will not be offered.

Issuance of credit by Hyperion Partners may be contingent on our ability to confirm, validate, and/or replicate the claimed defect or malfunction upon receipt of returned product by our returns quality assurance department.  To be eligible for credit that defect must be validated as being eligible for credit under the Hyperion Partners Return Policy.

How long does Hyperion Partners’ Return Policy apply and what is covered?

For qualifying issues/defects/malfunctions, Hyperion Partners will accept returns up to 30 days from the date the affected product is delivered to the customer.  Credit for the purchase price of the device will be issued provided the nature of defect or malfunction is validated upon receipt of returned devices at Hyperion Partners.  Please note that the device must be in good condition, contain all items that came with the device, as well as the original box.  Refund credit dependent upon condition of your return and all included parts. Any damage to a returned device deemed to be due to customer abuse or neglect may result in partial or full denial of credit and device will be returned to customer.

Necessary conditions for a device to qualify for return include:

  1. Devices deemed to differ from the SKU/model/product configuration as sold
  2. Devices deemed to differ from cosmetic or functional condition as sold
  3. Devices must be returned in original packaging where possible, or in packaging suitable to reasonably prevent any damage or other deterioration in condition during return transit

In the event the Customer inadvertently purchased a device, aka an instance of “Buyer’s Remorse,” Hyperion Partners will allow return of devices and issue a full credit for the purchase price less a $35 restocking fee per device, as well as $15 for a return shipping label. Any return there is a $15.00 fee for a return label unless HYP sent the wrong product. Note that the standard is that HYP will provide the shipping return label so HYP can control the return label.

Necessary conditions for a device to qualify for 30 day Buyers Remorse return include:

  1. Devices must be returned in original packaging maintaining all seals where applicable
  2. Devices must be returned in exact condition in which they were originally shipped to customer

What does this Limited Return Policy not cover?

This Limited Return Policy does not cover any issue that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship, such as:

  1. Glass/board/chassis damage resulting from dropping/applying weight to/other impact-or-stress on device
  2. Hardware or software functionality being altered by way of “jailbreaking” or “rooting” device, or otherwise altering functionality of device by loading of any other customized or otherwise aftermarket hardware or software
  3. Any defects or malfunctions otherwise covered by this return policy that are not communicated to Hyperion Partners within the designated return policy period.

What do you have to do?

  • Fee Charges) and will issue a refund
  • Buyer’s remorse = Original Cost – $35 restocking fee – $15 shipping cost
  • Everything looks good = Full Original Cost refunded (refund dependent upon condition of your return and all included parts)
  • Device returned and it has catastrophic damage cause by the end user =
    • NO Refund will be given
    • Respond to the warehouse to ship device back to the end user via Ground Shipping, we cannot keep these in our possession

You may be required to provide a detailed written description of any defects or malfunctions being claimed, including but not limited to photos, testing results, or serial-level detail where applicable. Upon Hyperion Partners’ receipt of all requested documentation, please do not ship your return until you are issued an RMA and return shipping label. 

To ensure that your return arrives in the best possible condition so that you are not subjected to additional charges or denial of your request for issuance of credit, please remember the following:

  1. Products must be returned double boxed
  2. DO NOT write on or apply shipping stickers to the original manufacturer’s box (where applicable)
  3. DO NOT use the original manufacturer’s box (where applicable) as the shipping box
  4. All equipment must be reset to factory default settings and all mobile device management (MDM) services or Remote Management System (RMS) services disassociated from the serial number to be considered for a refund.  In addition to being reset to factory default settings, Apple equipment must have Find My iPhone disabled to be considered for a refund

Products not double boxed, or those with writing on the original box, or not otherwise in compliance with stipulations called out above relating to factory reset, MDM/RMS dissociation, or Apple Find My iPhone disablement where applicable will be refused and/or returned at the customer’s expense. 

RMA Expiration 

Once an RMA is approved, the product must be received within 14 days. Returns received after 14 business days will be refused and returned to the customer at their expense. Refunds will not be provided.

Lost Shipments and Refused Shipments

A lost shipment must be reported within 10 business days of delivery for a claim to be filed, otherwise, your request will be denied.

In the event of a shipment being refused due to the Customer providing an incorrect or invalid/undeliverable address, a restocking fee of $35/unit and all shipping costs will be incurred by the Customer.