Managed Mobility Services (MMS)

Have managed mobility service needs? Our advanced offerings have you covered.

Our managed mobility services (MMS) are perfect for your corporate liable (CL) needs, but we don’t stop there. Help your business gain control of individual liable (IL) devices, BYOD (bring your own device) and other corporate resources/information. 

Learn how our managed mobility services can work for you:

Self-Service Ordering Portal / eCommerce

  • Non-stock device catalog, rate plans, embedded financial services, configurable approval workflow, entitlement policies, etc. (May also include carrier-stocked equipment w/ carrier approval) 
  • Assumed eligibility, opt-in, corporate liable and corporate affiliate options available (Mobility as a Benefit offer available with restricted program requirements)  
  • Easily integrates with customer human resources information systems (HRIS) and IT service management (ITSM) 
  • Self-service account management  
  • Portals are optional and provided on a device/month basis 
  • Invoice processing and expense management 

Managed
Services

  • Single source telecom support including Level 1 End-User Support, Level 2 (Helpdesk-to-helpdesk), Level 3 Support (Engineering and OEM)
  • Customer Success Manager focused on client delivery 
  • MDM environment implementation and administration
    (Existing client MDM environment support is available) 
  • Device warranty support 
  • OEM or carrier escalation  
  • Multimodal support including procurement portal and order support, 1-800 number, e-mail support box and self-service request tool 

Lifecycle
Management
Services

  • Forward & Reverse Logistics / Lifecycle Management
  • Device consulting, image development, and sourcing including deployment planning and project management as well as multi-vendor aggregation 
  • Order fulfillment/small-to-large scale deployment services 
  • Inventory and spare pool management including advanced exchange and repair and return programs as well as return dispositioning/grading